About Us

Frequently Asked Questions

What Can We Help You With?

View our story

At CITY, we know you might have questions about our services, safety practices, and what it’s like to work with us. That’s why we’ve gathered answers to the most common ones below.

If you can't find the answer you are looking for, please contact us directly. We'll be more than happy to help.

Do you follow healthcare laundry safety standards?

Yes. All our processes meet or exceed industry requirements. Our Hygienically Clean Certified facilities follow the strictest guidelines from leading organizations, including the CDC, Centers for Medicare & Medicaid Services, AAMI, and the American National Standards Institute, among others.

Do you handle specialized healthcare items?

Absolutely. We process everything from patient gowns and bed linens to surgical gowns, lab coats, and microfiber cleaning products—always with strict infection control measures.

How often will my facility be serviced?

We work with you to set a pickup and delivery schedule that matches your patient volume and operational needs—whether that’s daily, several times a week, or weekly, including holidays.

Can you provide emergency or extra service if needed?

Yes. If you need an unscheduled pickup, just contact our Customer Care Manager—we’ll make sure you’re covered.

Do you offer uniform programs for healthcare staff?

Yes. We provide rental and purchase options for scrubs, lab coats, and other healthcare uniforms, with custom branding available.

Can I customize my service plan?

Yes. We tailor service plans to your facility’s size, specialty, and workflow so you get exactly what you need—nothing more, nothing less.

What areas do you serve?

We serve Minnesota, Wisconsin, Eastern North Dakota, and nearby regions. CITY is growing rapidly, and service outside these areas may be available—contact a representative to learn more.

What areas do you serve?

We serve Minnesota, Wisconsin, Eastern North Dakota, and nearby regions. CITY is growing rapidly, and service outside these areas may be available—contact a representative to learn more.

Lets Start the Conversation

Our business starts with getting to know yours.