The healthcare world is changing fast—and the expectations placed on linen and laundry partners are higher than ever. Hospitals and clinics need reliability, visibility, and consistency on a level that not all providers can meet.

CITY is stepping forward to meet that challenge with a renewed commitment:

More technology, smarter efficiency, and the same great people who make CITYHealthcare who we are. In his 2025 State of the Union address, CITY President Colin Wetlaufer reminded employees why these investments matter to customers.

“We want to become even more consistent in how we work, so our customers experience the same level of quality every single day,” Colin shared.

Below is an inside look at what customers and prospects can expect from CITY in the year ahead.

Smarter Operations Through Wesvic

CITY’s implementation of Wesvic, a production-and-capacity insight tool, is elevating how we plan, schedule, and respond to customer needs.

For CITY customers, the benefits are straightforward:

1. Reliable delivery schedules
2. Greater consistency across all product categories
3. Improved ability to handle volume spikes
4. Fewer disruptions and faster resolution times
   

Wesvic helps CITY understand true output potential while keeping employee workloads safe and manageable. For healthcare organizations, that means a supply partner with stronger predictability and even better service stability.

Growing Capability Through MEDtegrity

CITY became the 13th equity member of MEDtegrity, the nation’s largest network of independent healthcare laundry providers and this partnership strengthens CITY’s ability to serve healthcare systems of all sizes while protecting the personal, local service customers value.

Customers can expect:

1. A national standard of quality with regional responsiveness
2. Greater confidence in redundancy and reliability
3. The ability to serve healthcare networks across multiple locations
4. Access to national-level resources without losing CITY’s personal touch
   

Membership in MEDtegrity expands CITY’s reach—but not at the expense of what makes CITY unique. “Being part of MEDtegrity opens more doors for us to serve healthcare customers while still delivering the local service we’re known for,” Colin said.

Safer, More Reliable Deliveries with Samsara

CITY’s delivery fleet is also benefiting from enhanced technology through Samsara, a GPS- and safety-based performance system that tracks driving behavior in real time.

The results?

1. Drivers are achieving near-perfect safety scores
2. Accident rates continue to decrease
3. Deliveries are more predictable
4. Customers receive improved route communication and service reliability

Samsara strengthens CITY’s commitment to protecting our team—and ensuring your linen arrives safely and on time.

Technology Is the Upgrade. People Are the Advantage.

While CITY is investing heavily in modern tools, none of them replace the foundation of our service: our people. Every day, CITY team members clean, prepare, deliver, and maintain healthcare textiles that countless patients rely on. They take pride in knowing their work supports surgeries, emergency care, and others.

“Our people are the heart of CITY. These tools—and our investments—are here to support everyone,” Colin shared.

For customers, this means the best of both worlds: the same dependable CITY team you trust, now backed by stronger tools, greater insight, and improved consistency.

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